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Books home › アート・エンタメ › 星野リゾートの事件簿
🇯🇵 Original Japanese listing Book · アート・エンタメ
星野リゾートの事件簿
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Author / creator 中沢康彦/日経トップリーダー編集部 Publisher / label 日経BP Release date 2009年06月
★ 3.9 · 71 reviews
JPY 1,650 tax included in Japan
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Listed price JPY 1,650
Author / creator 中沢康彦/日経トップリーダー編集部
Publisher / label 日経BP
Public rating 3.9 / 5 (71)
Listing refreshed 2026-10-12 02:08 Check before continuing Edition, format and compatible device Release date, author or creator and publisher Stock, regional delivery and return policy Prices are shown in Japanese yen (JPY)
About this title 🇯🇵 Original Japanese listing 破綻したホテルが再生した。クレームが笑顔に変わった。顧客満足度を高めるために、超名門旅館の総支配人は踊り、新人はブチ切れメールを送った。本書の主役は、星野リゾートが運営する全国のホテルや旅館のスタッフである。顧客満足度を高めるために、何ができるか。その謎を解くために、スタッフが自分で考え、悩み、行動し、周囲のスタッフを巻き込むー。そんなストーリーを取り上げた。
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